LOL Surprise Official Store logo
LOL Surprise Official Store logo

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Contact usUpdated 10 months ago

Please use the link below for help with your Official LOL Surprise Store order and one of our Customer Service staff members will be able to assist you.

Emails are monitored M-F 8am-5pm EST, closed Holidays.

Please note: If you need assistance with an item you purchased from one of our retailer stores or websites, please visit our Warranty Customer Support website for assistance.  Thank you.

Please see for international contact information for inquiries and requests outside of the U.S. if you need help with a product you have purchased at one of our International retail partners.

You may also contact us using our Chat feature located in the bottom right corner of our website.

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