ReturnsUpdated a month ago
Return & Refund policy
Returns from LOLSurprise.com will only be accepted for 30 days from the purchase date. Returned items must be new, unassembled, and unused in their original packaging. Gifts purchased for December celebrations can be returned no later than January 31st.
Can I return items if I change my mind?
You can return an order on LOLSurprise.com. We do not send return labels for returns. Please use the carrier of your choice to send any new in packaging items to:
MGA Entertainment
2180 Barlow Rd.
Hudson, OH 44266
The customer is responsible for any return shipping charges. Shipping charges for both delivery and returns are not refundable, this includes item(s) purchased on Free Shipping offers and or in item(s) where a delivery is refused. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund on the original form of payment they used to make the purchase. All sales are final on pre-orders.
If you have questions please contact us by e‑mail at
Damaged Packaging
Our warranty covers factory defects and damaged dolls. The warranty does not extend to packaging.